Yes Refurbishments
Legal

Privacy Policy.

Yes Refurbishments Ltd · Company Number 17315073 · Last updated 21 July 2026

1. Introduction

Yes Refurbishments Ltd ("we", "us", "our", "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal data belonging to our customers, prospective customers and website visitors, and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are a data controller registered in the United Kingdom, providing exterior wall coating, roof coating and related refurbishment services.

2. Who We Are

Yes Refurbishments Ltd

Registered address: 66 Paul Street, London, United Kingdom, EC2A 4NA

Company number: 17315073

Contact email: enquiries@yesrefurbishments.com

Contact phone: 0141 732 0984

ICO registration number: ZC200944

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: full name, title
  • Contact data: home address, email address, telephone number
  • Property data: property type, photographs of the property, survey notes and measurements relevant to quoting and carrying out work
  • Financial data: payment details, invoicing history and, where applicable, information provided to third-party finance providers
  • Communication data: records of calls, emails, texts and other correspondence with us
  • Marketing data: your preferences in receiving marketing from us
  • Technical data: IP address, browser type, and usage data if you visit our website

    • 4. How We Collect Your Data

    We collect personal data through:

  • Direct interactions, such as enquiries, quote requests, telephone calls, appointments and job agreements
  • Our website and any online enquiry forms
  • Referrals from third parties (for example, other tradespeople or existing customers)
  • Publicly available sources, where relevant to identifying prospective customers

    • 5. How We Use Your Personal Data

    We use your personal data for the following purposes:

  • To provide quotes, surveys and carry out contracted refurbishment work
  • To manage the customer relationship, including invoicing and payment collection
  • To communicate with you about appointments, job progress and after-care
  • To arrange consumer finance with a third-party finance provider, where you have requested this
  • To send marketing communications, where you have consented or where we have a legitimate interest to do so and you have not opted out
  • To comply with our legal, tax and regulatory obligations
  • To improve our services and website

    • 6. Legal Basis for Processing

    We rely on one or more of the following legal bases under UK GDPR:

  • Performance of a contract, such as carrying out agreed refurbishment work
  • Legitimate interests, such as maintaining business records or following up on enquiries
  • Consent, such as marketing communications and certain telesales contact under PECR
  • Legal obligation, such as retaining financial records for tax purposes

    • 7. Sharing Your Data

    We do not sell your personal data. We may share personal data with:

  • Subcontractors or tradespeople engaged to carry out or support the work
  • Third-party finance providers (for example, Ideal4Finance or Propensio), where you request finance
  • Our professional advisers, such as accountants or solicitors
  • Suppliers of coating systems, where required for warranty registration
  • Regulators or law enforcement, where required by law

    • We require any third party we share data with to keep it secure and to use it only for the agreed purpose.

    8. Data Retention

    We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. As a guide:

  • Customer and job records: retained for 10 years after completion of work, in line with our 10-year guarantee and associated warranty and financial record-keeping obligations
  • Marketing data: retained until you withdraw consent or opt out
  • Enquiries that do not proceed to a job: retained for 12 months

    • 9. Your Rights

    Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data, in certain circumstances
  • Object to or restrict our processing of your data
  • Request that we transfer your data to another organisation
  • Withdraw consent at any time, where processing is based on consent
  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

    • To exercise any of these rights, please contact us using the details in Section 2.

    10. Data Security

    We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration, including secure storage of records and restricted access to customer information.

    11. Cookies and Website

    If you visit our website, we may use cookies or similar technologies to improve functionality and understand how visitors use our site. You can control or disable cookies through your browser settings at any time.

    12. Marketing Preferences

    Where we contact you by telephone, email or text for marketing purposes, we do so in accordance with the Privacy and Electronic Communications Regulations (PECR). You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.

    13. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted with a revised "last updated" date.

    14. Contact Us

    If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at enquiries@yesrefurbishments.com or 0141 732 0984.